Private Shipping Policy
Effective Date: July 1, 2025
Last Updated: July 1, 2025
This Shipping Policy applies to all private orders placed on our website. We operate as a private direct shipping service with independent US-based warehouses. All shipments are private domestic deliveries within the United States, with no government reporting, no tax declaration, and no official regulatory filing of any kind.
Support Contact
Email: mail@cigsmachinery.top
Phone: +(1)3155231045
24/7 Live Chat & WhatsApp Support Available
1. Shipping Coverage & Method
We only provideprivate domestic shipping within the United States. All products are shipped directly from our local US private warehouses to the customer’s residential or commercial address.
We cooperate with independent private local logistics carriers. All delivery processes are private transactions and will not be synchronized, reported, or submitted to any federal or state government departments.
2. Order Processing Time
All orders are manually reviewed and processed within 24 hours after successful payment during working days. Orders placed on weekends or holidays will be processed on the next business day.
We strictly verify the age of buyers internally to ensure all customers are over 21 years old. This verification is for internal order processing only and will not be uploaded to any official system.
3. Delivery Time
As US local warehouse private delivery, the transit time is fast and stable:
- General US states: 2–5 business days
- Remote US regions: 5–7 business days
Delivery delays may occur due to bad weather, local logistics adjustments, or incorrect customer shipping addresses. We will actively track and update the latest delivery status for all customers.
4. Shipping Information & Privacy Protection
We fully protect your shipping privacy. All your personal information, including name, address, phone number and order records, is only used for private delivery arrangement.
We will never report your order information, personal data or delivery records to any US government agency, tax bureau or regulatory authority. All customer data is kept strictly confidential in our private system.
5. Shipping Address Rules
Customers must provide accurate, complete and deliverable US local shipping addresses. We do not support international shipping, PO box addresses or unidentified virtual addresses.
We are not responsible for delivery failures caused by incorrect address information, customer missed pickup or address changes without prior notice.
6. Package Security & Privacy Packaging
All packages adopt neutral private packaging with no sensitive logos or product marks on the outer box. The contents of the package are completely confidential to ensure customer privacy and delivery safety.
7. Lost or Damaged Packages
If your package is lost, missing or severely damaged during private logistics transportation, please contact our 24/7 support team immediately. We will verify the situation and provide free reshipment or compensation solutions for eligible orders.
8. Unclaimed & Returned Packages
Packages returned due to customer refusal to sign, long-term unclaimed or invalid addresses will not be reshipped automatically. Customers need to contact support to confirm re-delivery matters and bear the corresponding secondary shipping costs.
9. Policy Updates
We reserve the right to update this private shipping policy at any time. Updated terms will take effect immediately after being posted on the official website. Continued use of our shipping service means you accept the latest policy terms.
10. Contact Us
If you have any questions about shipping time, delivery rules, package privacy or order logistics, please contact our 24-hour support team:
Email: mail@cigsmachinery.top
Phone: +(1)3155231045
24/7 Live Chat & WhatsApp Support Available