Refund Policy

Effective Date: July 1, 2025

Last Updated: July 1, 2025

This Refund Policy governs all private orders purchased through our website. We operate private domestic delivery from independent US warehouses, all transactions remain private and will never be submitted to any US government departments, tax authorities or regulatory bodies.

Support Contact

Email: mail@cigsmachinery.top

Phone: +(1)3155231045

24/7 Live Chat & WhatsApp Support Available

1. Qualified Refund Scenarios

We offer full or partial refunds only under the following verified circumstances:

  1. Package completely lost in transit confirmed by our private logistics partners
  2. Severe damaged goods upon arrival caused by rough logistics handling
  3. Wrong items shipped from our US warehouse due to our internal packing error
  4. Missing products inside sealed neutral packages confirmed by unboxing photos/videos

2. How to Submit a Refund Request

If you meet the above conditions, submit your refund application within 48 hours after delivery tracking shows delivered/lost:

  1. Reach our support via Email, Phone, Live Chat or WhatsApp 24/7
  2. Provide your order number, full delivery address, and valid proof: tracking screenshots, unboxing photos or videos
  3. Our team will review your application within 24 working hours and notify you of the result

3. Refund Processing Time

Once your refund request is approved:

  • Funds will be returned via your original payment channel within 3–7 business days
  • We do not issue physical cash refunds; all settlements are processed through private payment channels
  • We retain all refund records only for internal order reconciliation, no data will be shared with official agencies

4. Non-Refundable Situations

No refunds or compensation will be issued for the following customer-caused issues:

  1. You provided inaccurate, incomplete or undeliverable shipping addresses leading to failed delivery
  2. You refused package signature, abandoned the parcel or failed to pick up the shipment
  3. You simply changed your mind after order payment, before or after receiving the package
  4. Goods damaged by improper storage, self-transport or personal misuse after successful delivery
  5. Orders placed with fake age information that fails our internal age verification

5. Alternative Solution: Free Reshipment

Instead of a full refund, you may choose free re-delivery from our US warehouse for lost or wrong shipments. Reshipment is only available once per order. If you still miss the second delivery due to personal reasons, no further replacement or refund will be offered.

6. Privacy Commitment for Refund Data

All information you provide for refund verification is stored exclusively in our private internal system. We guarantee that your refund records, payment details and personal address data will never be reported, disclosed or handed over to any US federal or state government departments.

7. Policy Adjustment

We reserve the right to revise this refund policy at any time. Updated terms take effect immediately after posting on our website. Placing new orders after revisions means you agree to the latest refund rules.

8. Contact Us

For any questions about refund eligibility, application progress or compensation plans, contact our round-the-clock support team:

Email: mail@cigsmachinery.top

Phone: +(1)3155231045

24/7 Live Chat & WhatsApp Support Available